Please note the following policies:
- 3-time cancellation policy
- After 3 cancellations, your child will have to be reduced to once a week (if currently twice a week) or removed from their permanent weekly spot altogether and switched to our floater/flex schedule.
- If a cancelled appointment is made up later in the same week, the original missed appointment is excused.
- There may be a cancellation fee for missed appointments based on your insurance type.
- If you need to cancel/ reschedule an appointment please call the office at least 24 hours in advance.
- 2-time no call no show policy
- If you no show for two appointments with no contact to the office or therapist, unfortunately you will be removed from the schedule. You would have the option to call our office to schedule appointments as a floater/flex patient each week.
- Floater policy
- Per request or poor adherence to attendance policy, patients put on to the floater/flex schedule will need to call the office weekly to schedule appointments based on availability.
- Session review policy
- If you choose to run an errand or step out of the office during sessions, we ask that you return to the office 5 minutes before your child's session ends.
- If you are late returning, the therapist will be unable to review their session as their next patient will be waiting.
- Late policy
- If your child shows up late for 2 or more appointments they will need to be removed from the schedule and made a floater/flex patient as this affects our ability to provide adequate therapy in a consistent manner.
- If your child is more than 15 minutes late we will be unable to see them for their session at all.
- Behavioral policy
- If your child has behaviors that prevent the therapist from working on therapy goals as prescribed, we may need to put the child on hold until behaviors are addressed/resolved with the use of ABA or other therapies. This is to protect your child as well as our therapists from harm.
- On hold policy
- If your child is on hold for 1 therapy type, ex. speech, but your child has therapy for another type, ex. occupational, you are still responsible for attending that other session as that spot is saved specifically for your child with that therapist each week.
- This is just until strategies can be set in place to help your child better participate in therapy, as continual progress must be demonstrated for continued therapy coverage and payment.